At Emeniss™ Call Center, we are committed to providing exceptional inbound and outbound call center services to customer-centric businesses, nonprofit organizations, and government entities. Our primary focus is on customer service, and we leverage our expertise in people, processes, and tools to achieve customer satisfaction and business growth.
With over 20 years of experience in customer service and business leadership, we offer win-win solutions of high-quality and value. We provide 24-hour comprehensive services, including customer care, administrative assistance, after-hour support, and surveys. As an extention of your business, we handle calls seamlessly, following your Scope of Work and Standard Operating Procedures. Advanced analytics allow us to monitor calls, track key performance indicators (KPIs), ensure quality, and conduct performance audits that provide valuable insights and measures customer sentiment to improve their experience.
We use state-of-the-art technology and software to ensure efficient and effective call center operations while prioritizing data privacy and security and remaining compliant with all relevant regulations and standards.
Our award-winning services are known to enhance productivity, reduce operating costs, promote Diversity, Equity, and Inclusion (DEI), and meet contractual procurement goals.
Choose Emeniss™ Call Center as your partner in achieving customer service excellence.
We are proud to be an essential partner of PPG Global to serve as the contact call center for Harris Health Next Level Lyndon B. Johnson (LBJ) Hospital Expansion Project in Harris County, TX.
We provide current information regarding the project, gather surveys, and promote community outreach and engagement in collaborative efforts with local members, stakeholders, and partners. Furthermore, PPG Global recognizes the significance of supplier diversity, we support their dedication to providing contracting opportunities for Minority Business Enterprises (MBEs) and Women Business Enterprises (WBEs) to foster inclusivity. The Next Level Lyndon B. Johnson (LBJ) Hospital Expansion Project is estimated to be completed around 2028.
The Texas Workforce Commission (TWC) assists individuals with physical and/or vocational disabilities with job preparation, attainment, retention, or re-entering employment.
We believe in cultivating a more inclusive and diverse workforce. That's why we've teamed up with the Texas Workforce Commission- Vocational Rehabilitation (TWC-VR) Program to offer virtual work environments and work-based learning opportunities that increase career opportunities for all, including youth, adults, and students. Our shared objective is to promote greater independence and self-sufficiency.
~Arneisha Sadler, Founder & CEO